About the exam
Propertymark Residential Lettings Exam structure
An independent four-nation guide to the current Certificate in Property Agency (Lettings), preserving the England, Wales, Northern Ireland and Scotland unit routes while excluding the withdrawn Residential Letting and Property Management Award.
Issuer and path
Propertymark Residential Lettings Study Guide is administered through Propertymark Qualifications. Check official resources before booking, retesting, or relying on a stale requirement.
CiPA01: The Role of the Property Professional
30 scored + 0 pretest
Professionalism, cross-sector legislation, information technology and professional client and customer service.
CiPA02: The Practice of a Property Professional
30 scored + 0 pretest
Safety and security, property and construction basics, services, environmental considerations, service selling and marketing.
CiPA03–CiPA05: General Law and Practice for Property Agents
30 scored + 0 pretest
The registered nation's agency, contract, land, planning, tort or delict, discrimination and dispute-resolution framework.
CiPA06–CiPA09: Residential Lettings, Property Management and Practice
30 scored + 0 pretest
The matching England, Wales, Northern Ireland or Scotland lettings and property-management specialist unit.
Check the nation and both route codes
Use the learner portal to confirm CiPA01 and CiPA02 plus the correct CiPA03–05 and CiPA06–09 pairing, then check current identification, equipment, access-arrangement and scheduling rules.
Official Outline Coverage Map
Coverage is mapped to official outline item counts so content depth can be checked without hard-coding a single exam.
| Topic | Official outline items | Your questions | Your flashcards | Confidence |
|---|---|---|---|---|
| Understand professionalism in the role of a property agent | 0 | 38 | 5 | Priority |
| Understand key legislation applicable to all property agents | 0 | 38 | 5 | Priority |
| Understand how to work effectively with Information Technology (IT) within a property agency | 0 | 37 | 5 | Good |
| Understand how to work effectively and professionally with clients and customers as a property agent | 0 | 37 | 5 | Strong |
| Understand health, safety and security in property agency | 0 | 30 | 5 | Priority |
| Understand basic property types and basic construction methods | 0 | 30 | 5 | Good |
| Understand the provision of services and environmental considerations relating to properties | 0 | 30 | 5 | Good |
| Understand the basic techniques for selling the services of a property agent | 0 | 30 | 5 | Good |
| Understand marketing methods in property agency | 0 | 30 | 5 | Strong |
| Understand the fundamental principles of the law of agency | 0 | 22 | 5 | Priority |
| Understand the fundamental principles of contract law | 0 | 22 | 5 | Priority |
| Understand the fundamental principles of land law | 0 | 22 | 5 | Priority |
| Understand the fundamental principles relating to the law of tort or delict | 0 | 21 | 5 | Priority |
| Understand the fundamental principles of town and country planning law | 0 | 21 | 5 | Priority |
| Understand relevant principles of discrimination law | 0 | 21 | 5 | Priority |
| Understand the different methods available for handling complaints and dispute resolution | 0 | 21 | 5 | Good |
| Understand the main services offered by letting agents | 0 | 13 | 5 | Strong |
| Understand the market appraisal process | 0 | 13 | 5 | Priority |
| Understand the preparation required before marketing a rental property | 0 | 13 | 5 | Priority |
| Understand inventories and schedule of condition reports, check-in and check-out procedures and tenancy deposits | 0 | 13 | 5 | Priority |
| Understand the processes for dealing with applications and offers, and the referencing of applicants and guarantors | 0 | 13 | 5 | Priority |
| Understand the process of preparing and providing tenancy documentation or occupation contract documentation | 0 | 12 | 5 | Priority |
| Understand the legal requirements to ensure safety, energy efficiency and fitness for human habitation in residential property offered for letting | 0 | 13 | 5 | Priority |
| Understand the legislation relating to Houses in Multiple Occupation (HMOs) | 0 | 13 | 5 | Priority |
| Understand repairing responsibilities and how repairs and maintenance should be managed | 0 | 12 | 5 | Priority |
| Understand the management of rents payable in respect of residential tenancies or occupation contracts | 0 | 12 | 5 | Priority |
| Understand the procedures to be followed when tenancy agreements are amended, extended or renewed | 0 | 12 | 5 | Good |
| Understand the principles of tenant protection and how tenancies or occupation contracts can be ended | 0 | 12 | 5 | Priority |
How to use this guide
How to study your four-unit route
Keep England, Wales, Northern Ireland and Scotland rules coherent: one learner takes one national law variant and its matching lettings variant, not every variant together.
Route
Identify England, Wales, Northern Ireland or Scotland and use only the matching unit codes and terminology.
Classify
Identify the parties, property, service, occupation arrangement, lifecycle stage and decision required.
Source
Locate the current national rule, agreement or contract, professional standard and property evidence.
Act
Choose a proportionate authorised step that protects people, money, property and procedural rights.
Record
Preserve authority, evidence, notices, communications, money movements, deadlines and review outcomes.
Professionalism in Property Agency
Ethical conduct, competence, accountability, conflicts, confidentiality and the codes or standards that govern a property professional.
Key rules
Rule 1
Professional judgement begins with the client's lawful interests but remains bounded by duties to customers, the public, the profession and the law.
Exam cue: Identify every stakeholder and duty before deciding what the agent should do.
Rule 2
Conflicts should be identified early, disclosed where appropriate and managed only when continued involvement is permitted.
Exam cue: Separate a commercial preference from a legal, ethical or professional obligation.
Rule 3
Competence includes recognising limits, keeping knowledge current, using supervision and referring specialist issues.
Exam cue: Name the nation, identify the occupation and lifecycle stage, then apply the current route-specific source.
Rule 4
A defensible file records instructions, advice, material decisions, disclosures, consent and follow-up.
Exam cue: Name the nation, identify the occupation and lifecycle stage, then apply the current route-specific source.
Common traps
Assuming a client's instruction overrides law or professional standards.
Prevention: Check the current Certificate code and national terminology before relying on an old sample paper or another nation's rule.
Treating a disclosure after the event as a complete cure for an unmanaged conflict.
Prevention: Check the current Certificate code and national terminology before relying on an old sample paper or another nation's rule.
Memory anchors
Professionalism in Property Agency: scope
Ethical conduct, competence, accountability, conflicts, confidentiality and the codes or standards that govern a property professional.
Professionalism in Property Agency: focus 1
Professional judgement begins with the client's lawful interests but remains bounded by duties to customers, the public, the profession and the law.
Professionalism in Property Agency: focus 2
Conflicts should be identified early, disclosed where appropriate and managed only when continued involvement is permitted.
Professionalism in Property Agency: focus 3
Competence includes recognising limits, keeping knowledge current, using supervision and referring specialist issues.
Professionalism in Property Agency: focus 4
A defensible file records instructions, advice, material decisions, disclosures, consent and follow-up.
Next best moves
Quick check-up
Use a short quiz to confirm the rule pattern is actually sticking.
Check-up Questions
Next step personalized recommendations
Open another topic next
Official resources
Verify the details with the official sources
Use these links for eligibility, scheduling, handbook rules, and issuer updates. Our guide helps you study; official sources tell you what the testing partner currently requires.
Propertymark Qualifications: Residential lettings
Controlling public current-qualification page for the exact suite title, four territories, age, GLH/TQT, grading, route codes and all 28 published learning outcomes.
Propertymark Learning: Certificate in Property Agency
Current learner-facing pathway, four-unit structure, 30-question and 45-minute format, question styles, thresholds, remote invigilation and learner-portal specification boundary.
Propertymark Qualifications
Awarding-organisation hub with current examination policies and the withdrawal list for the former Residential Letting and Property Management Award.
Launch of the modular Certificate in Property Agency
Official June 2024 notice confirming the new modular Certificate and its common, jurisdiction and specialist unit model.
PMQ Examination Regulations effective 31 May 2026
Current remotely invigilated examination conditions, identification, permitted equipment, materials and integrity rules.
PMQ Fees List effective 1 August 2026
Official list separating the current Certificate in Property Agency (Lettings) from the withdrawn Residential Letting and Property Management Award.
FAQ
Common Propertymark Residential Lettings questions
What is the current Propertymark residential lettings qualification?
It is the Certificate in Property Agency (Lettings). Propertymark presents the suite as Level 3 (SCQF Level 6): England, Wales and Northern Ireland are Level 3 pathways, while Scotland is an SCQF Level 6 pathway.
Which four units do I take?
Everyone takes CiPA01 and CiPA02. England adds CiPA03 and CiPA06; Wales adds CiPA03 and CiPA07; Northern Ireland adds CiPA04 and CiPA08; Scotland adds CiPA05 and CiPA09.
Do I take every unit from CiPA03 to CiPA09?
No. Those codes are national alternatives inside one qualification family. You take the General Law unit and Residential Lettings unit that match the nation selected at registration.
Is the Level 3 Award in Residential Letting and Property Management the same qualification?
No. Propertymark lists the former Level 3 (SCQF Level 6) Award in Residential Letting and Property Management as withdrawn and closed to new registration. Its legacy candidates have final-exam arrangements through 30 September 2027.
Why can I still find old COM1 or RLPM sample papers?
Propertymark continues to support learners completing withdrawn qualifications. COM1 or SCOM1 and RLPM, NIRLPM or SRLPM codes identify the old Award structure and are not controlling material for a new Certificate learner.
Is the Level 3 Award in Tenancy Deposit Protection and Dispute Resolution an old name for this certificate?
No. It is a separate current one-unit specialist qualification. Deposit protection is one part of the broader four-unit Lettings certificate but the qualifications are not interchangeable.
How is each current unit assessed?
Each unit has a 45-minute remotely invigilated online exam containing 30 questions. Published styles include multiple choice, multiple response, drag and drop, matching and list style.
Why does the Wales route use occupation-contract language?
Propertymark's current CiPA07 learning outcomes expressly distinguish Welsh occupation-contract documentation, rents and ending from tenancy terminology used for England, Scotland and Northern Ireland.
Why does the Scotland route use delict?
The current General Law outcome specifies tort for England, Wales and Northern Ireland and delict for Scotland. CiPA05 is therefore kept as a genuine Scottish route rather than relabelled England and Wales content.
Is this guide a complete copy of the programme specification?
No. It maps every route, code and learning outcome Propertymark publishes publicly. Propertymark supplies the full programme specification and assessment criteria to enrolled learners through the learner portal; those controlled materials remain authoritative.
Are the 601 planned questions official weights?
No. Propertymark publishes 30 questions per unit but no learning-outcome weights. The blueprint gives each of the four route stages about one quarter of the future practice plan and keeps all national variants within the same tracker row.
Why is full mock mode disabled?
A single aggregate mock could mix incompatible national laws and would not reproduce Propertymark's drag-and-drop, matching or list-style interactions. Preparation should use four route-correct unit reviews.
How should I handle legal changes?
Confirm the registered nation, current learner specification, sitting notices and authoritative national law. Do not use a rule from another route or assume an old sample paper reflects current rental law.