Communicating and Influencing: Action Effectiveness
Rate each proposed action independently by how it would demonstrate Communicating and Influencing in the supplied scenario.
How to prepare for the CSJT
Start with the vacancy's selected Behaviours and grade, learn the official rating scale, then practise independent judgements with original scenarios.
Core concepts
Concept 1
independent action ratings
Exam cue: Evaluate one action at a time against the scenario and relevant public behaviour.
Concept 2
counterproductive to effective scale
Exam cue: Use the same rating more than once whenever the actions warrant it.
Concept 3
scenario consequences
Concept 4
Communicating and Influencing
Risk pitfalls and guardrails
Ranking the four actions instead of rating each independently.
Guardrail: Do not copy secure scenarios, invent a universal behaviour combination, rank independent actions, apply the wrong grade or treat internal planned counts as official.
Rewarding a good intention when the likely effect does not support the behaviour.
Guardrail: Do not copy secure scenarios, invent a universal behaviour combination, rank independent actions, apply the wrong grade or treat internal planned counts as official.
Memory anchors
How are actions judged?
Independently against the scenario and Communicating and Influencing.
May ratings repeat?
Yes. More than one action can receive the same effectiveness rating.
What does Counterproductive mean?
An unacceptable action that would make the situation worse.
What distinguishes Fairly Effective?
It gives some useful help but is not a good resolving response.
Checkpoint rule
Do the check-up only after you can summarize each concept in one sentence and identify one dangerous pitfall from memory.
Knowledge Check (after reading)
Short check-up to confirm understanding of this module.
Check-up Questions
A briefing contains an error that favours your preferred option. Which action is least effective?
A stakeholder sends an angry email containing one valid point. What is most effective?
Answer all questions to submit.
Next step personalized recommendations
Continue learning
Move forward only after this module is stable.
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