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100 Free CII Certificate Practice Questions
Start answering now—this free set requires no account or card and covers Core routes, Core disciplines, Products & service plus other key exam domains.
Question 1 / 100
IF9 Customer Service in Insurance · Products and Customer Service
Small-business renewal campaign
A broker plans a campaign for small-business clients whose policies renew next month. Data show many clients have added online sales, hired staff or moved stock off-site. The sales manager proposes sending the same cheapest package to everyone and paying bonuses only for conversion volume.
Why is a conversion-volume-only bonus risky?
Timed
Keep the queue moving
One tap to switch lanes, then tune the next set without backing out of practice.
Quick switch
Tune next set
Adjust the lane, pressure, and run length only when you need it.
Customize
Tune next set
Adjust the lane, pressure, and run length only when you need it.
Mode
Difficulty
favor easier hits
Run length
Longer runs keep momentum up without forcing a full mock every time.
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