Fares, Passenger Property and Suspicious Activity

Fares, Passenger Property and Suspicious Activity: scope

Handle fares and lost property transparently and respond proportionately to suspicious items, behaviour or journey circumstances.

fare information

Follow the operator's lawful fare and lost-property process rather than creating a private arrangement.

lost property

Do not touch a suspicious item unnecessarily; prioritise safety and the appropriate reporting route.

suspicious items and proportionate reporting

Review these together when applying fares, passenger property and suspicious activity.

Fares, Passenger Property and Suspicious Activity: avoid

Keeping or disposing of passenger property without following the required process. Also avoid confronting a person or handling an item when a safer reporting response is available.