Organisational Hazards: Stress, Fatigue and Violence
Workload, control, support, bullying, aggression, fatigue and impairment as workplace risks.
How to prepare for Working Safely
Build a simple worker-level sequence: notice the real hazard, identify exposure and harm, use the strongest available control, and report or escalate weakness.
Core concepts
Concept 1
Work design, workload, role clarity, support, relationships and change can affect psychological and physical health.
Exam cue: Look for organisational causes rather than diagnosing or blaming an individual.
Concept 2
Lone work, public contact and conflict can increase the risk of aggression and violence.
Exam cue: Plan staffing, communication, escape and support for foreseeable violence risk.
Concept 3
Fatigue, drugs and alcohol can impair judgement and performance and require a fair, safety-focused response.
Risk pitfalls and guardrails
Treating stress only as a personal resilience problem.
Guardrail: Do not normalise a familiar hazard or replace a stronger source control with a warning, procedure or PPE alone.
Normalising abusive behaviour as part of the job.
Guardrail: Do not normalise a familiar hazard or replace a stronger source control with a warning, procedure or PPE alone.
Memory anchors
Design Work, Not Blame
Address workload, control, support and relationships.
Violence Is a Work Risk
Assess foreseeable aggression and provide controls.
Fatigue Changes Decisions
Hours, breaks and workload affect safe performance.
Report Without Stigma
Encourage early, fair reporting and support.
Plan the Difficult Contact
Provide communication, backup, escape and post-event care.
Checkpoint rule
Do the check-up only after you can summarize each concept in one sentence and identify one dangerous pitfall from memory.
Knowledge Check (after reading)
Short check-up to confirm understanding of this module.
Check-up Questions
Which work factor can contribute to stress-related harm?
A team receives conflicting deadlines from two managers. What should be addressed?
Why is fatigue a safety concern?
A driver reports being too fatigued to complete another journey safely. What should the supervisor do?
What is workplace violence?
Answer all questions to submit.
Next step personalized recommendations
Continue learning
Move forward only after this module is stable.
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