Topic module

Performance Indicators, Targets and Behaviour

Selecting balanced measures that support good decisions and do not reward concealment or low-value activity.

Long-form learning

Concept to Risk to Memory to Check-up

Move from management ownership to a specific workplace risk assessment, proportionate control, investigation and evidence-led improvement.

Core concepts

Concept 1

A useful indicator is clearly defined, relevant to risk, timely and capable of prompting action.

Exam cue: State what decision the indicator should change.

Concept 2

Leading and lagging measures should be balanced around critical outcomes and controls.

Exam cue: Test how people might meet the target without improving control.

Concept 3

Targets can distort behaviour when people gain by hiding reports or completing superficial activity.

Risk pitfalls and guardrails

Rewarding zero incidents in a way that suppresses reports.

Guardrail: Do not replace a design, engineering or organisational control with paperwork, a warning or PPE alone.

Using training attendance as the only competence indicator.

Guardrail: Do not replace a design, engineering or organisational control with paperwork, a warning or PPE alone.

Memory anchors

Measure for a Decision

Collect data only when it can guide action or assurance.

Lead and Lag Together

Pair control health with outcomes and weak signals.

Define Before Comparing

Keep scope, method and denominator consistent.

Targets Shape Behaviour

Check for gaming, concealment and low-value completion.

Trend Needs Context

Explain changes in work, exposure and reporting.

Checkpoint rule

Do the check-up only after you can summarize each concept in one sentence and identify one dangerous pitfall from memory.

Knowledge Check (after reading)

Short check-up to confirm understanding of this module.

1-2 question checkpoint

Next step personalized recommendations

Move forward only after this module is stable.

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