Five-point Statement Scale
Use the published definitely/probably/cannot-say scale according to the strength and direction of the supplied evidence.
How to prepare for the Casework Skills Test
Learn the instructions and response scales first, then practise evidence-bounded judgement and controlled accuracy with original, non-official material.
Core concepts
Concept 1
definitely true and definitely false
Exam cue: Determine direction first, then decide whether support is definite or probable.
Concept 2
probably true and probably false
Exam cue: Choose cannot say when the supplied material does not justify either direction.
Concept 3
cannot say
Concept 4
evidence strength
Risk pitfalls and guardrails
Using cannot say merely because the answer takes several sources to establish.
Guardrail: Do not import specialist policy knowledge, copy secure material, invent official timings or weights, rank independent actions, or trade exactness for uncontrolled speed.
Upgrading probable support to definite support.
Guardrail: Do not import specialist policy knowledge, copy secure material, invent official timings or weights, rank independent actions, or trade exactness for uncontrolled speed.
Memory anchors
Direction then strength
True or false direction comes before definite or probable.
Cannot say is evidence-based
Use it when the supplied record does not resolve the claim.
Definite needs closure
No material gap should remain for a definite judgement.
Probable keeps uncertainty
Evidence points one way without fully closing the issue.
False tests the claim
Check whether the record contradicts the statement itself.
Use all supplied material
A later source may qualify an earlier one.
Checkpoint rule
Do the check-up only after you can summarize each concept in one sentence and identify one dangerous pitfall from memory.
Knowledge Check (after reading)
Short check-up to confirm understanding of this module.
Check-up Questions
Sources: a booking email confirms 10:00; an attendance note records arrival at 09:55. Statement: 'The customer arrived before the booked time.' Which judgement is best?
Sources: an application says the customer prefers email; no later contact preference appears. Statement: 'The customer probably prefers email.' Which judgement is best?
Answer all questions to submit.
Next step personalized recommendations
Continue learning
Move forward only after this module is stable.
What is Pass Harbor?
Completely free exam prep for 247 UK exams.
- Practice questions
- Flashcards
- Study guides
- Mock exams
- No registration
- No paywall
- Start instantly
“No more expensive exam prep. Quality study tools should be accessible to everyone.”